The Channel Managing Agency (TCMA) on behalf of Syndicate 2015 (“SCOR Syndicate 2015”) puts customers’ interests at the heart of its business. Customers can expect to get financial services and products that meet their needs and that they can trust.
Complaints procedure
We hope you are pleased with the service provided by The SCOR Syndicate; however, if you are in anyway dissatisfied, please contact us so that we can investigate the matter fully and deal with the problem appropriately.
IIn the first instance, you should refer to the guidance in your insurance documentation. Your broker may also be able to advise you and provide assistance in this regard.
Alternatively, you may contact us directly in any of the following ways:
- In writing:
FAO: Gillian Phillips
Compliance Officer
The Channel Managing Agency Limited
3rd Floor, 10 Lime Street
London, EC3M 7AA.
- By phone:
Tel: +44 (0)203 817 5070
- By email
Email: gillianphillips@scor.com
In the unlikely event that you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to Lloyd’s Complaints Team.
- In writing:
Complaints
Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime
Kent, ME4 4RN
- Tel: +44 (0)20 7327 5693
- Fax: +44 (0)20 7327 5225
- Email: complaints@lloyds.com
- Website: www.lloyds.com/complaints
Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible*, refer your complaint to the Financial Ombudsman Service (FOS) within six months. The FOS is an independent service in the United Kingdom for settling disputes between consumers and businesses providing financial details.
The FOS's contact details are as follows:
- www.financialombudsman.org.uk/contact/index.html
The Financial Ombudsman Service
Exchange Tower
London, E14 9SR - Tel:0800 0234 567 or 0300 1239 123
or +44 20 7964 0500 if calling from abroad - Email: complaint.info@financial-ombudsman.org.uk
- Website: www.financial-ombudsman.org.uk
*You are an eligible complainant if you are a consumer, a micro enterprise or a charity or trust(ee) with an annual income or asset value respectively for the latter two, of less than £1m, domiciled in the United Kingdom.
A micro enterprise is defined as "an enterprise which employs fewer than ten persons and has a turnover or annual balance sheet that does not exceed EURO 2 million".
The SCOR Syndicate 2015 is managed at Lloyd's by the SCOR Managing Agency Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
The SCOR Managing Agency Limited, 10 Lime Street, London EC3M 7AA.
Registered in England and Wales, Company Number: 08614385.
The SCOR Syndicate can be found at Box 213 & 213A on Gallery 2 at Lloyd's.
